Responsible Gaming – Merrybet Nigeria

Merrybet is designed to be a place where adults can enjoy sports betting and casino games in a controlled, responsible way. This page explains how we see responsible gaming, what you can do to stay in control, and where you can find help if betting stops being fun.

Our approach to responsible gaming

We believe that:

• betting should be entertainment, not a way to earn a living;
• most customers are able to play responsibly, but some may need extra support;
• operator, players and regulators all share responsibility for reducing gambling-related harm.

Because of this, we:

• clearly state that our Services are for 18+ customers only;
• provide information about healthy gambling behaviour and warning signs;
• offer ways to limit or pause your play;
• train our support team to recognise and respond to responsible gaming issues.

Age restrictions and eligibility

Merrybet does not accept underage players.

• You must be at least 18 years old to open an account and place bets.
• We may request proof of age and identity at any time.
• If we find that an account has been opened or used by a minor, the account will be closed and any funds handled in line with our Terms & Conditions and legal obligations.

If you share a device or payment method with minors, we strongly encourage you to:

• always log out after using Merrybet;
• use passwords and screen locks;
• consider parental control software to restrict access to gambling websites.

Playing within your limits

Responsible gaming means deciding in advance how betting will fit into your life – and sticking to those decisions. The following habits can help you stay in control:

• Set a budget. Decide how much money per day, week or month you are comfortable losing, and treat it as the cost of entertainment.
• Use only disposable income. Never bet with money needed for rent, bills, food, family or debts.
• Fix a time limit. Plan when you will stop betting for the day and respect that decision.
• Keep perspective. Remember that betting outcomes are uncertain and you cannot “guarantee” a win.
• Track your activity. Regularly review your transaction history and bet history to see how much time and money you are spending.

If you find it difficult to stick to your own limits, this may be a sign to slow down or take a longer break.

Warning signs of problem gambling

Gambling can become a problem when it begins to affect your finances, relationships, work or wellbeing. Some common warning signs include:

• betting with money you cannot afford to lose;
• increasing stakes to chase earlier losses;
• hiding or lying about how much you bet;
• borrowing money or selling possessions to fund gambling;
• using betting to escape from stress, sadness or other problems;
• feeling anxious, guilty or irritable when not gambling;
• trying repeatedly to stop or cut down, but being unable to do so.

If you recognise several of these behaviours in yourself or someone close to you, consider taking a serious look at your gambling habits and using the support options described below.

Tools and options to manage your play

Depending on local regulations and technical implementation, Merrybet may offer or support some or all of the following options. For details of what is currently available, please see your account settings or contact Customer Support.

Deposit and spending awareness

• Regular access to your transaction history, showing deposits, withdrawals, bets and winnings, so you can see exactly how much you have spent and over what period.
• Notifications or reminders that encourage you to review your activity.

Cooling-off periods

If you feel that you need to step away for a short time, you can request a temporary break (cooling-off period). During this period, you will not be able to place bets or play games. Once the period ends, your account can be reactivated.

Self-exclusion

If you believe that betting has become harmful, you can request self-exclusion for a longer period. During self-exclusion:

• your access to the account is blocked;
• you should not attempt to open new accounts in your own name or through others;
• our team may take additional steps to prevent you from receiving marketing communications.

To request a break or self-exclusion, please contact our Customer Support via the channels listed on the site and clearly state which option you want and for how long.

Important: Responsible gaming tools help you stick to decisions you have already made. They are not a substitute for professional counselling or treatment.

Protecting minors and vulnerable persons

If you are a parent or guardian who uses Merrybet:

• keep your login details private and never allow children to use your account;
• avoid saving passwords or payment details on shared devices;
• consider using content filters and parental control tools to restrict access to gambling content.

If you suspect that a minor has access to a Merrybet account, please notify us immediately so we can investigate and take appropriate action.

Friends and family

Problem gambling rarely affects only one person. It can place stress on family members, partners and friends.

Signs that someone close to you may have a gambling problem include:

• unexplained debts or missing money;
• secrecy around finances and online activity;
• sudden mood changes linked to wins and losses;
• spending increasing amounts of time betting or talking about betting.

If you are worried about someone, consider speaking to them calmly when they are not gambling, encouraging them to review their behaviour and to seek professional help. You can also contact support organisations for advice on how to handle the situation.

Getting help and support

Merrybet staff can:

• explain our responsible gaming tools;
• help you set up a break or self-exclusion;
• provide information about organisations that specialise in gambling-related harm.

However, we cannot provide medical, psychological or financial counselling.

If you feel that gambling is harming your life, we strongly recommend that you contact independent support services. Depending on your situation and location, you may consider:

• Gamblers Anonymous (GA) – an international fellowship offering meetings and peer support for people who want to stop gambling.
• GamCare – provides information, advice and support for people affected by problem gambling (primarily UK-based, but their resources can still be useful).
• Gambling Therapy – an online service offering multilingual support, email and live chat for people around the world experiencing gambling-related harm.
• Your local mental health or addiction services – psychologists, counsellors and clinics that work with behavioural addictions.

Where available in Nigeria, you can also contact:

• local counselling centres that deal with addiction and mental health;
• national or regional helplines listed by health authorities or NGOs;
• community support groups recommended by medical professionals.

Details of recommended organisations and helplines may be listed separately in the Responsible Gaming section of our Site or provided by our support team on request.

Contacting Merrybet about responsible gaming

If you have questions about responsible gaming, want to use any of the tools described above, or are concerned about your own gambling behaviour:

• contact our Customer Support via live chat, email or phone;
• clearly mention that your request is related to Responsible Gaming so we can prioritise it and handle it with care.

We will treat all responsible gaming enquiries with discretion and respect.

Responsible gaming is a shared responsibility. Merrybet commits to operating a safe and transparent platform. We ask you, in return, to use our Services thoughtfully, to respect your own limits and to seek help if you feel that gambling is no longer under control.